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ZeroTouchWare has evolved to address some of the main customer pain points that every organization faces today. These pain points range from product, functionality, pricing and delivery specific to more general in nature. We addressed these points by designing and developing the solution by following the Customer Centric approach. What are the Customer pain points we address? - Unacceptable ROI/Break-Even Period
- Unacceptable TCO
- Inadequate reporting or integration cost of using other tools
- Vendor Lock in
- Client Server Architectures
- Hosted Solution Security
- Inadequate Integration Capabilities
- Geographical Fragmentation
What makes us different from other vendors? | Most vendors provide reporting capabilities as additional products that have to be purchased by the client. Even if they do provide reporting capabilities as a built in feature, it is fairly inadequate for reporting needs and have only basic reporting functionality. Our advanced reporting functionality is available for use free of charge when you purchase any product in TurnKey ISD solution suite. Read more.. |
- Zero Touch & Self Provisioning capabilities
| Most vendors are trying to get to “Next Generation” of product deployment and customization capabilities where you would not need any technical person to deploy and customize the solution to the clients’ unique needs, we are already there. The time and cost to deploy and customize our solution is a fraction of what it takes for any traditional enterprise solution. |
- Built-in Multi-tenancy(“True” On-Demand)
| Most vendors provide Client Server solutions for IT Service Management and some provide On-Demand solutions, there is no one who provides Zero Touch, Self Provisioning, multi-tenant (“True” On Demand) solution for IT Service Management. While we can scale up to deliver our solution in either On-Demand or Client Server fashion, other vendors cannot scale down to deliver in multi-tenant fashion and cannot pass on the benefits of multi-tenant architecture to the clients . |
- Multiple Pricing Models to fit the budget and need
| Unlike most vendors our unique solution architecture enables to provide multiple pricing models. We are the first in the IT Service Management space to have Utility based pricing. Our philosophy is to make enterprise class software affordable to any organization of any size. We can guarantee that you will find a model that fit your budget. Here is a list of available pricing models. |
- Enterprise Model
- User Model
- Product Model
- Utility Model
- Custom Model
- Purchase Model
- License Model
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- Various Delivery Models to suit the security and infrastructure needs
| Most vendors deliver the solution as either “On Demand” or “On Premise” and some vendors provide both models. Our advanced architecture enables a third “On Choice” delivery model where the client can choose where the Database and Web servers are located. What ever your unique security and infrastructure needs are we have a delivery model that fit your needs. Here is a list of available delivery models. |
- On demand
- On Premise
- On Choice
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- Highly secure On Demand model
| Unlike most vendors we provide data security at “All” six different levels |
- Physical Security (SAS70 Type II certified facility)
- Transportation/Communication Security (SSL)
- Login based authentication (SHA1 Encryption)
- Role based product feature Authorization (System and user defined roles)
- Subscription based functionality Access
- Database security (Client Controlled Encryption to tables and columns)
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What does the difference mean to the Customer? - Solution will be ready for use with out-of-the-box functionality within 30 minutes of client approval
- Rule based Automation prevents error prone manual operations
- High Customizability entails quick “time-to-use”
- Rich, uniform and Intuitive GUI decrease the learning curve and make products easy to use
- Easy Customization entails quick “time-to-use”
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- No need for expensive infrastructure setup
- No software upgrade costs
- No support and maintenance costs
- No need to incur the cost to secure the application
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- No technical people needed to deploy the solution
- No technical people needed to customize the solution
- No technical people needed to administer the solution
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- Whatever the model you choose, our solution cost will be substantially lower than other vendors. The reason we can do this is our advanced solution architecture
- Client need not purchase additional tools for reporting and dashboard capabilities
- We provide additional valuable tools “at no cost to the client” like Survey management, Dynamic Screen Generator, Integration management giving more bang for your buck
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