TurnKey ISD contains fully integrated Incident Management, Problem Management, Change Management and Configuration Management that enable Service Support functions of ITIL framework. TurnKey ISD is designed to be flexible to allow businesses to customize the products to fit to their organizational needs.

The customizability features include but not limited to:

• Adding additional fields to a screen on the fly
• Modifying existing reference data or adding more reference data
• Modifying email content and subject for system generated mails
• Creating own reports by selecting the measures and dimensions
• Creating own SLAs for incident and problem resolution
• Creating own rules for automatic escalations
• Customizable Workflows

TurnKey ISD facilitates better management of SLAs by making available all the context sensitive information required to resolve an incident and aids in quickly creating and routing Incident to appropriate resources.

Our solution is architected to facilitate stepwise implementation of ITIL processes thus enabling businesses to either start with one product and gradually implement others or start implementing all four at the same time.

General Key Features:

• Web based On demand and On Premise solution
• Zero Touch Self provisioning capabilities
• Uniform and Rich GUI with context sensitive help
• Rule based Impact and Priority settings
• Ability to create Problems and Changes from Incident
• Notification to external and internal resources
• Ability to capture CIs at any granularity and their relations
• CI auditing, versioning and baselining
• Ease of Data entry using Group level CIs and Inheritance functionality
• Rule driven automatic problem creation
• Segregation of duties
• Configurable Dashboards
• Canned reports and Customizable reports