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1.Reaping the rewards of best practices, by Dennis Dubie
http://www.networkworld.com/news/2002/0930itil.html 2.Introduction to ITIL: Early US Adopters Show Business Value,
by Elizabeth Ferrarini
http://www.nextslm.org/itilintro.html 3. Introduction to ITIL: Early US Adopters Show Business Value,
by Elizabeth Ferrarini
http://www.nextslm.org/itilintro.html 4.American ITIL: Best practices win converts, by Denies Dubie in
Network World, 08/30/04.
http://www.networkworld.com/news/2004/083004itil.html 5. The Benefits of ITIL White Paper, produced by Pink Elephant.
http://www.pinkelephant.com/NR/rdonlyres/B12FB3D2-DF14-4D36-B194-D9
125AB45317/461/BenefitsOfITILv25.pdf 6. Quality Model Mania, by Gary Anthes
http://www.computerworld.com/managementtopics/management/story/0,10801,
90797,00.html 7. ITIL's Final Breakthrough: From 'What' to 'How' by Thomas Mendel
http://www2.cio.com/analyst/report2843.html 8. An Introductory Overview of ITIL by Colin Rudd and published by IT Service
Management Forum (itSMF)
https://asp5.catalog.com/khamilto2/books/itSMF%20Overview%20Pocket%20Guide.pdf 9. IT Asset Management, ITIL, And the CMDB: Paving The Way For BSM, by McNeill,
R; Mendel, T., October 24, 2005.
www.forrester.com 10. Management Vendors to push best practices, by Denise Dubie, in Network World, 09/19/05.
http://www.networkworld.com/news/2005/091905-itsm.html
11. A Closer look at ITIL, by Denise Dubie, in Network World, 08/01/05.
http://www.networkworld.com/news/2005/080105-itil.html 12.ITIL on the March, by Rick Blum, 08 May 2006.
http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=
it_management&articleId=9000276&taxonomyId=14 13.Drivers for CMDB, Would there still be a CMDB if you took ITIL out of the equation,
by Dennis Drogseth. VP with Enterprise Management Associates, in Network World 03/20/06.
http://www.networkworld.com/newsletters/nsm/2006/0320nsm1.html?page=3 14.Q&A: IBM’s Zollar touts new management products, by Matt Hamblen.,in Network World 05/24/06.
http://www.networkworld.com/news/2006/052406-ibms-zollar-touts-new-management.html 15.BMC expands reach of CMDB, by Denise Dubie, ,in Network World 05/22/06.
http://www.networkworld.com/news/2006/052206-bmc-cmdb.html 16.Microsoft is serious about system management, by Dan Twing, in Network World 05/03/06.
http://www.networkworld.com/newsletters/asp/2006/0501out1.html 17.Why ITIL belongs in outsourcing, How ITIL fits in outsourcing agreements, by Dan Twing,
in Network World 01/04/06.
http://www.networkworld.com/newsletters/asp/2006/0102out1.html 18. HP Announces First Milestone in Peregrine Software Integration
http://www.hp.com/hpinfo/newsroom/press/2006/060227a.html?jumpid=reg_R1002_USEN
19.BMC Software ships BMC Atrium CMDB to Unify Service and Infrastructure Management Solutions
http://www.bmc.com/BMC/News/CDA/hou_PressRelease_detail/0,3519,8573740_8630060_34366855,00.html
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